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The customer area 
for individuals 
and professionals

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Did you know?

 

Your customer area will soon be revamped.

 

For a smooth transition, MyNexio and NexioPro will remain accessible until 1 June 2025.

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INDIVIDUAL
CUSTOMER AREA

All about your
new customer area

FAQ

As an individual or a professional, 
soon discover your 
new digital customer area.

Until 1 June 2025, you can still access
your former customer area 
by following myNexio and Nexiopro links

PROFESSIONAL
CUSTOMER AREA

FAQ

CUSTOMER AREA
ENHANCED SECURITY
CUSTOMER AREA LOGIN
LOG IN TO THE NEW INDIVIDUAL CUSTOMER AREA
LOG IN TO THE NEW PROFESSIONAL CUSTOMER AREA

Why is the Customer Area evolving?

We're adapting our businesses as energy distributors and suppliers to the energy transition.

To meet your needs, SMEG has chosen to diversify its activities and offer you, both individuals and professionals, a wider range of services.

Our mission is to help you manage your energy.

Discover a new Customer Area designed by you and for you*: a new way of managing energy on a daily basis and contributing to this territory’s energy transition.

* Did you know? Voluntary customers were given the opportunity to preview the Customer Area new functionalities and design, to create a tool tailored to your needs. We have also paid particular attention to the development suggestions our customers shared with us over the years.

Who will benefit from the new Customer Area?

All SMEG private and professional customers.

Previously, access to the Customer Area was determined by the power rating of your electricity contract.

Today, you can access a Customer Area tailored to your specific uses, whatever the terms of your contract.

  • As an individual customer, you can access the Customer Area dedicated to individuals. (available soon)
  • As a professional, you can access the Customer Area dedicated to professionals. (available soon)

Is access to the Customer Area subject to a fee?

No, SMEG provides you with entirely free customer areas.

What is multi-factor authentication (MFA)?

SMEG is committed to guaranteeing the same level of security wherever you go, whenever you go.

The evolution of our customer areas is accompanied by enhanced security for access to your personal data, requiring several authentication factors to validate each connection:

First factor: You enter your e-mail address and password. A 6-digit code is then sent to your e-mail address for validation, which you must enter to continue.

Second factor: You associate a telephone number with your account. A 6-digit code is sent by SMS to this number, which you must enter to confirm your identification.

This way, even if a third party obtains your password, access will be denied without simultaneous access to your e-mail and telephone. 

Why choose multi-factor authentication (MFA)?

  1. Enhanced security: MFA efficiently protects your account by adding several levels of validation. This provides better defence against password theft and cyber-attacks such as phishing.
  2. Regulatory compliance: regulations recommend MFA for securing sensitive information, particularly in the financial and healthcare sectors.
  3. Peace of mind: MFA guarantees enhanced security for greater peace of mind.
  4. Flexibility: MFA offers several types of authentication factors, including applications, text messages, physical keys and biometrics.

Please note:

Although MFA offers enhanced security, no authentication method is perfect. It is essential to comply with the best security practices, starting by not sharing your passwords or other authentication devices with third parties.

Will I lose my data when logging in to the new Customer Area?

No, logging in to the new Customer Area does not erase your data.

Once logged in, you'll find all your personal information, your consumption data and your invoice history.

How do I access the new customer areas?

When logging in for the first time, you need to authenticate yourself on the new Customer Area web page.

Individuals and professionals: access the Customer Area directly via the URLs dedicated to your profile.

  • If you are an individual, the link will be available soon
  • If you are a professional, the link will be available soon

Individuals and professionals: access the Customer Area directly from the smeg.energy service portal

Individuals and professionals: access the Customer Area directly from the SMEG website https://www.smeg.mc/.

If you are an individual:
Individual Customer Page: Service + button

If you are a professionnal:
Professional customer page: Service + button

The Individual Customer Area from the Smeg Energy mobile app.

You are an individual customer?

Download the new free Smeg Energy mobile app (Android and IOS compatible) to access your individual Customer Area. (Soon available for professionals).

 

How do I access my individual customer area?

1 - I log in and activate my new customer area using the activation link sent by SMEG
(I have not yet created my Smeg Energy account).


How do I know if an account has already been created?

A message will be displayed indicating that no account is associated with the e-mail address entered.


Account activation steps:

• Step 1: Receive activation link

  1. I click on the activation link sent by SMEG to my e-mail address.
  2. I click on "Activate my account".
  3. I access the “Welcome to your personal area” screen.

The e-mail address will be used as your login ID and for all correspondence with SMEG.

• Step 2: Account creation

  1. I create a password (at least 8 characters, with uppercase, lowercase, symbol and number).
  2. I fill in my first and last name.
  3. I click on “Next".

• Step 3: Email validation

I enter the 6-digit validation code I received by e-mail.

• Step 4: Phone validation (optional but recommended)

I enter my phone number and the code received by SMS.

• Step 5: Validation of General Terms and Conditions (GTUs)

  1. I accept the General Terms of Use.
  2. I receive a “welcome” email confirming the creation of my individual customer area.

• Step 6: Connection

I am now connected and can browse freely.

 

2 - I log in and activate my new customer area using the activation link sent by SMEG
(I have already created my Smeg Energy account).
 

How do I know if an account has already been created?

A message will indicate whether an account has already been created with the e-mail address entered.
 

Connection steps:

• Step 1: Receive activation link

  1. I click on the activation link sent by SMEG to my e-mail address.
  2. I click on “Activate my account”.
  3. I access the "Welcome to your individual area" screen.

The e-mail address will be used as your login ID and for all correspondence with SMEG.

• Step 2. Enter your password

I enter my password. Minimum 8 characters - 1 uppercase letter - 1 lowercase letter - 1 number - must not include any part of your username.

• Step 3. Validation

I enter the 6-digit validation code I received by e-mail or SMS.

• Step 4. Validation of the User’s General Terms and Conditions (UGTCs)

  1. I accept the UGTCs.
  2. I receive a “welcome” email confirming the creation of my individual customer area.

• Step 5: Connection

I am now connected and can browse freely.

 

3 - I log in and activate my new customer area independently
(I haven't created my Smeg Energy account yet).
 

I go to the individual customer area login page and log in directly:

· From the customer area dedicated to individual customers (available soon)

· From the SMEG Energy portal:  https://smeg.energy

· From the SMEG website: https://www.smeg.mc/

Create an account (I don't have a Smeg Energy account)

How do I know?

You will receive a message telling you that no account has been created with the e-mail address you entered.

• Step 1. Account creation

  1. I access the “Welcome to your individual area” login screen.
  2. I enter my login e-mail address. This e-mail address will be associated with my account as a login ID.

It will also be my e-mail address for correspondence with SMEG.

• Step 2. Password creation

  1. I create My password: 8 characters minimum - 1 uppercase letter - 1 lowercase letter - 1 number - must not include any part of your username.
  2. I fill in: My first and last name.
  3. I click on “Next ”.

• Step 3. Validation by email

I enter the 6-digit validation code I received on my email address.

• Step 4. Validation by phone (optional but recommended)

  1. I enter my phone number.
  2. I enter the 6-digit code received by SMS.

• Step 5. Enter references

  1. I enter my customer reference, which can be found on my SMEG contracts.
  2. I enter my Delivery Area (EDL) reference, which can be found on all my energy bills in the top left-hand corner or in any correspondence with SMEG (e-mails, letters).

• Step 6. Validation of the User’s General Terms and Conditions (UGTCs)

  1. I accept the UGTCs
  2. I receive a “welcome” email confirming the creation of my individual customer area.

• Step 7. Connection

I am now connected to my individual customer area and can browse freely and securely.

 

4 - I log in and activate my new customer area independently
(I already created my Smeg Energy account).

 

I go to the individual customer area login page and log in directly:

· From the customer area dedicated to individual customers (available soon)

· From the SMEG Energy portal: https://smeg.energy

· From the SMEG website:  https://www.smeg.mc/

Connection (I already have a Smeg Energy account)

How do I know?

You will receive a message telling you that no account has been created with the e-mail address you entered.

• Step 1. Account creation

  1. I access the “Welcome to your individual customer area” login screen.
  2. I enter my login e-mail address. This e-mail address will be associated with my account as a login ID.

It will also be my e-mail address for correspondence with SMEG.

• Step 2. Enter password

I enter my password. Minimum 8 characters - 1 uppercase letter - 1 lowercase letter - 1 number - must not include any part of your username.

• Step 3. Validation

I enter the 6-digit validation code I received by e-mail or SMS.

• Step 4. Enter references

  1. I enter my customer reference, which can be found on my SMEG contracts.
  2. I enter my Delivery Area (EDL) reference, which can be found on all my energy bills in the top left-hand corner or in any correspondence with SMEG (e-mails, letters).

• Step 5. Validation of the User’s General Terms and Conditions (UGTCs)

  1. I accept the UGTCs
  2. I receive a welcome email confirming the creation of my individual customer area.

• Step 7. Connection

I am now connected to my individual customer area and can browse freely and securely.

 

5- What if I've forgotten my password?

 

I go to the individual customer area login page:

· From the customer area dedicated to individual customers (available soon)

· From the SMEG Energy website:  https://smeg.energy

· From the SMEG website: https://www.smeg.mc/

• Step 1. Login after accessing the portal home page and clicking on login

  1. I access the “Welcome to your individual customer area” login screen.
  2. I enter my login e-mail address. This e-mail address is associated with my account as a login. ID
  3. I click on “Next ”.

• Step 2. Password forgotten

  1. I access the “Log in to my individual area” screen.
  2. I click on “Forgot password”

• Step 3. Validation

I enter the 6-digit verification code I received by email or SMS.

• Step 4. Reset my password

I create My password: 8 characters minimum - 1 uppercase letter - 1 lowercase letter - 1 number - must not include any part of your username.

• Step 5. Reset my password

I receive an email confirming my new password.

• Step 7. Connection

I can connect to my individual customer area and browse freely and securely.

 

6 – I log in to my new customer area
(I have already created my Smeg Energy account).

 

I go to the individual customer area login page and log in directly:

· From the customer area dedicated to individual customers (available soon)

· From the SMEG Energy portal: https://smeg.energy

· From the SMEG website: https://www.smeg.mc/

Login

• Step 1. Login to the customer area

  1. I access the “Welcome to your individual customer area” login screen.
  2. I enter my login e-mail address (ID).

• Step 2. Enter your password

I enter my password. Minimum 8 characters - 1 uppercase letter - 1 lowercase letter - 1 number - must not include any part of your username.

• Step 3. Validation

I enter the 6-digit validation code I received by e-mail or SMS.

• Step 7. Connection

I'm connected to my individual customer area and can browse freely and securely.

How to access your professional customer area?

1 - Log in and activate your new customer area using the activation link sent by SMEG
(if you have not yet created your Smeg Energy account).

 

How do I know if an account has already been created?

A message will be displayed indicating that no account is associated with the e-mail address entered.

Account creation steps :

• Step 1: Receive activation link

SMEG sends an activation link to the e-mail address of the person designated as administrator of the company account. This administrator will be responsible for managing employee access and roles within the customer area.

Or

The designated administrator sends an activation link to his or her employees.

  1. Account activation:
    Click on the activation link received by e-mail. Then select the “Activate my account” option to access the welcome screen entitled “Welcome to your professional customer area".
  2. Use of e-mail address:
    The e-mail address used to receive the activation link will become your login ID for all future connections and communications with SMEG. 

• Step 2: Account creation

  1. Create a password (at least 8 characters, with uppercase, lowercase, number and a symbol).
  2. Enter your first and last name.
  3. Click on " Next ".

• Step 3: Validation by email

Enter the 6-digit validation code received by e-mail.

• Step 4: Validation by phone (optional but recommended)

Enter your phone number and the code received by SMS.

• Step 5: Validation of User’s General Terms and Conditions (UGTCs)

  1. Accept the UGTCs
  2. You will receive a welcome email confirming the creation of your individual customer area.

• Step 6: Connection

You are now connected and can browse freely.

 

2 - Log in and activate your new customer area using the activation link sent by SMEG
(you have already created your Smeg Energy account).

 

How do I know if an account has already been created?

A message will indicate whether an account has already been created with the e-mail address you entered.

Login steps:

• Step 1: Receive activation link

SMEG sends an activation link to the e-mail address of the person designated as administrator of the company account. This administrator will be responsible for managing employee access and roles within the customer area.

Or

The designated administrator sends an activation link to his or her employees.

  1. Account activation :
    Click on the activation link received by e-mail. Then select the "Activate my account" option to access the welcome screen entitled "Welcome to your professional area".
  2. Use of e-mail address:
    The e-mail address used to receive the activation link will become your login ID for all future connections and communications with SMEG.

• Step 2. Enter password

Enter your password. Minimum 8 characters - 1 uppercase letter - 1 lowercase letter - 1 number - a symbol -- must not include any part of your username.

• Step 3. Validation

Enter the 6-digit validation code you received by e-mail or SMS.

• Step 4: Validation of User’s General Terms and Conditions (UGTCs)

  1. Accept the UGTCs
  2. You will receive a welcome email confirming the creation of your professional customer area.

• Étape 5 : Connexion

You are now connected and can browse freely.

 

3 – What if you forget your password?

 

Access to the professional customer area

I log in directly to the professional customer area:

· From the customer area dedicated to professionals (available soon)

· From the SMEG Energy portal: https://smeg.energy

· From the SMEG website: https://www.smeg.mc/

• Step 1. Log in after accessing the portal home page and clicking on login

  1. Access the “Welcome to your professional customer area” login screen.
  2. Enter your login e-mail address. This e-mail address is associated with your account as your login ID and will be used for all correspondence with SMEG.
  3. Next

• Step 2. Password forgotten

  1. Access the “Log in to my professional area” screen.
  2. Click on “Forgot password”.

• Step 3. Validation

Enter the 6-digit validation code received by email or SMS.

• Step 4. Reset your password

Create your new password: 8 characters minimum - 1 uppercase letter - 1 lowercase letter - 1 number - a symbol - must not include any part of your username.

• Step 5. Confirm new password

You will receive an e-mail confirming your new password.

• Step 7. Connection

You can log in to your professional customer area and browse freely and securely.

 

4 – You log in to your new professional customer area
(you have already created your Smeg Energy account).

 

Go to the professional customer area login page and log in directly:

· From the customer area dedicated to professionals (available soon)

· From the SMEG Energy portal: https://smeg.energy

· From the SMEG website: https://www.smeg.mc/

Login

• Step 1. Login to customer area

  1. Access the “Welcome to your professional customer area” login screen.
  2. Enter your login e-mail address.

• Step 2. Enter password

Enter your password. Minimum 8 characters - 1 uppercase letter - 1 lowercase letter - 1 number - a symbol - must not include any part of your username.

• Step 3. Validation

Enter the 6-digit validation code I received by email or SMS.

• Step 4. Connection

You are now connected to your professional customer area and can browse freely and securely.