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The customer area 
for individuals 
and professionals

FR EN

Whether you are a residential or business customer, your customer area give you the means to understand and control your energy consumption.

 

It is designed to empower you to take control of your daily consumption and engage in the energy transition.

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INDIVIDUAL
CUSTOMER AREA

Contract for accommodation/housing

All about your
new customer area

FAQ

As an individual or a professional, log in!
                                                                                                                           

Need assistance?

✆ Telephone support : 92 05 66 44

✉ Email : commercial@smeg.mc

PROFESSIONAL
CUSTOMER AREA

Contract for business premises

FAQ

SMEG ENERGY
CUSTOMER AREAS
ENHANCED SECURITY
LOGGING IN TO CUSTOMER AREAS
LOGGING IN TO THE CUSTOMER AREAS - INDIVIDUALS
LOGGING IN TO THE CUSTOMER AREAS - BUSINESSES

What is a service portal?

Smeg Energy (smeg.energy.mc) is a platform that centralises all the digital services offered by SMEG, providing quick access and an intuitive interface.

It includes SMEG's traditional gas and electricity activities as well as those related to waste collection and recovery (SMA).

New activities responding to the needs of the energy transition are also available, such as Seawergie (marine energy), Smart+ (energy efficiency tool) and Mobee (electric vehicle car sharing from Monaco).

Discover all the offers and services provided by SMEG at www.smeg.mc

Who is affected by the customer Area?

All SMEG customers, both private individuals and professionals, are affected.

You benefit from a customer area tailored to your specific needs, regardless of the terms of your contract.

(Contract for housing/residential property)

(Contract for premises for professional use)

Is there a charge for accessing the customer areas?

SMEG provides customer areas that are completely free of charge.

Multi-factor authentication for greater security

Why?

SMEG is committed to ensuring the same level of security wherever you go and at all times.

The evolution of customer areas has been accompanied by enhanced security for accessing your personal data, requiring multiple authentication factors to validate each login. This is known as multi-factor authentication.

Here's how it works during the two-factor authentication step

  1. First factor: You enter your email address and password. A 6-digit code is then sent to your email address for verification, which you must enter to continue.
  2. Second factor: You link a phone number to your account. A 6-digit code is sent by text message to this number, which you must enter to confirm access to this phone.

This means that even if someone obtains your password, they will not be able to access your account without also having access to your email and phone. This is what makes multi-factor authentication so secure.

Multi-factor authentication (MFA) offers several important advantages:

  1. Enhanced security: MFA (multi-factor authentication) effectively protects your account by adding multiple layers of verification, making access difficult even if your password is stolen and providing a defence against attacks such as phishing.
  2. Regulatory compliance: Many regulations require MFA to secure sensitive information, particularly in the financial and healthcare sectors.
  3. Peace of mind: MFA gives you greater security and peace of mind.
  4. Flexibility: MFA allows you to choose different types of authentication factors, such as apps, text messages, physical keys, or biometrics.

It is important to note that while MFA offers increased security, no authentication method is perfect. It is still essential to follow security best practices, such as not sharing your passwords or authentication devices with others.

For more information, see the [Customer Area FAQ](link to Customer Area FAQ

How do I access the customer areas?

One of the major developments in the customer, personal and professional areas is security. When you log in for the first time, you will need to authenticate yourself on the new web version of your customer area. (Redirect FAQ to two-factor authentication above)

Access your customer area, whether you are a private individual or a business, directly via the URLs dedicated to your profile

Access your customer area, whether you are a private individual or a business, directly from the smeg.energy service portal

Access your customer area, whether you are a private individual or a business, directly from the SMEG websitewww.smeg.mc

If you are a private individual:
Page particulier : Service + bouton



If you are a business
Business page : Service + button

L’Espace Client particulier depuis l’application mobile Smeg Energy.

Are you a private individual?

Download the new Smeg Energy mobile app (compatible with Android and iOS) for free to access your private customer area. (Coming soon for professionals).

I log in and activate my customer area using the activation link sent by SMEG (I have not yet created my Smeg Energy account)

How do I know if an account has been created?

A message will appear indicating that no account is associated with the email address provided.

Account activation steps:

Step 1: Receive the activation link

  1. I click on the activation link sent by SMEG to my email address.
  2. I click on "Activate my account".
  3. I access the "Welcome to your personal space" screen.

The email address will be used as your login ID and for all correspondence with SMEG.

Step 2: Create your account

  1. I create a password (minimum 8 characters, with upper case letters, lower case letters, symbols and numbers).
  2. I enter my first and last names.
  3. I click on "Continue".

Step 3: Email verification

I enter the 6-digit verification code received by email.

Step 4: Verification by telephone (optional but recommended)

I enter my telephone number and the code received by text message.

Step 5: Acceptance of the Terms and Conditions of Use (TCUs)

  1. I accept the TCUs.
  2. I receive a "welcome" email confirming the creation of my personal customer account.

Step 6: Log in

I am now logged in and can browse freely.

I log in and activate my customer account using the activation link sent by SMEG (I have already created my Smeg Energy account)

How do I know if an account has been created?

A message will indicate whether an account has already been created with the email address provided.

Login steps:

Step 1: Receive the activation link

  1. I click on the activation link sent by SMEG to my email address.
  2. I click on "Activate my account".
  3. I access the "Welcome to your personal space" screen.

The email address will be used as your login ID and for all correspondence with SMEG.

Step 2. Entering your password

I enter my password. It must be at least 8 characters long, include 1 uppercase letter – 1 lowercase letter – 1 number – and must not include any part of your username.

Step 3. Verification

I enter the 6-digit verification code that I received by email or SMS.

Step 4: Acceptance of the Terms and Conditions of Use (TCUs)

  1. I accept the TCUs
  2. I receive a "welcome" email confirming the creation of my personal customer account.

Step 5: Log in

I am now logged in and can browse freely.

I log in and activate my customer account independently (I have not yet created my Smeg Energy account)

I go to the login page for the private customer account and log in directly:

Creating an account (I do not have a Smeg Energy account)

How can I find out?

A message will inform you that no account has been created with the email address provided.

Step 1. Creating an account

  1. I go to the "Welcome to your personal space" login screen.
  2. I enter my login email address. This email address will be associated with my account as my login ID.

It will also be my email address for correspondence with SMEG.

Step 2. Creating a password

  1. I create my password: minimum 8 characters – 1 uppercase letter – 1 lowercase letter – 1 number – must not include part of your username.
  2. I enter: My first and last names.
  3. I click on "Continue".

Step 3. Email verification

I enter the 6-digit verification code that I received in my email.

Step 4. Verification by telephone (optional but recommended)

  1. I enter my telephone number.
  2. I enter the 6-digit code received by text message.

Step 5. Entering references

  1. I enter my customer reference number, which can be found on my SMEG contracts.
  2. I enter my EDL (Delivery Area) reference, which can be found on all my energy bills in the top left-hand corner or in all correspondence with SMEG (emails, letters).

Step 6. Accepting the Terms and Conditions of Use (TCUs)

  1. I accept the TCUs
  2. I receive a "welcome" email confirming the creation of my personal customer account.

Step 7. Log in

I am logged in to my personal customer account and can browse freely and securely.

I log in and activate my customer account independently (I have already created my Smeg Energy account)

I go to the login page for the private customer account and log in directly:

Login (I have already created a Smeg Energy account)

How do I know?

A message will inform you that no account has been created with the email address provided.

Step 1. Create an account

  1. I go to the "Welcome to your personal space" login screen.
  2. I enter my login email address. This email address will be associated with my account as my login ID.

It will also be my email address for correspondence with SMEG.

Step 2. Entering your password

I enter my password. It must be at least 8 characters long, include 1 uppercase letter, 1 lowercase letter and 1 number, and must not include any part of your username.

Step 3. Verification

I enter the 6-digit verification code that I received in my email or by text message.

Step 4. Entering references

  1. I enter my customer reference number, which can be found on my SMEG contracts.
  2. I enter my EDL (Delivery Area) reference, which can be found on all my energy bills in the top left-hand corner or in all correspondence with SMEG (emails, letters).

Step 5. Accepting the Terms and Conditions of Use (TCUs)

  1. I accept the TCUs
  2. I receive a welcome email confirming the creation of my personal customer account.

Step 7. Log in

I am logged in to my personal customer account and can browse freely and securely.

What should I do if I forget my password?

I go to the login page for the personal customer account:

Step 1. Login

  1. I access the "Welcome to your personal account" login screen. I enter my login email address. This email address is associated with my account as my login ID.
  2. I click on "Continue".

Step 2. Forgotten password

  1. I go to the "Log in to my personal account" screen.
  2. I click on "Forgotten password".

Step 3. Verification

  1. I enter the 6-digit verification code that I received by email or SMS.

Step 4. Reset my password

  1. I create my password: minimum 8 characters – 1 uppercase letter – 1 lowercase letter – 1 number – must not include part of your username.

Step 5. Reset my password

  1. I receive an email confirming the changed password.

Step 7. Log in

I can log in to my personal customer area and browse freely and securely.

I log in to my customer area (I have already created my Smeg Energy account)

I go to the login page for the private customer area and log in directly:

Log in

Step 1. Logging in to the customer area

  1. I access the "Welcome to your personal space" login screen.
  2. I enter my login email address (username).

Step 2. Enter your password

I enter my password. It must be at least 8 characters long, include 1 capital letter, 1 lowercase letter and 1 number, and must not include any part of your username.

Step 3. Verification

I enter the 6-digit verification code that I received by email or SMS.

Step 7. Log in

I am logged in to my personal customer area and can browse freely and securely.

Log in and activate your customer area using the activation link sent by SMEG (you have not yet created your Smeg Energy account)

How do I know if an account has been created?

A message will appear indicating that no account is associated with the email address provided.

Account creation steps:

Step 1: Receive the activation link

SMEG sends an activation link to the email address of the person designated as the company account administrator. This administrator will be responsible for managing employee access and roles within the customer area.

Or

The designated administrator sends an activation link to their employees.

  1. Account activation: click on the activation link received by email. Then select the "Activate my account" option to access the home screen entitled "Welcome to your professional space".
  2. Use of email address: the email address used to receive the activation link will become your login ID for all future logins and communications with SMEG

Step 2: Creating your account

  1. Create a password (minimum 8 characters, with upper case letters, lower case letters, numbers and a symbol).
  2. Enter your first and last names.
  3. Click on "Continue".

Step 3: Email verification

Enter the 6-digit verification code you received by email.

Step 4: Verification by telephone (optional but recommended)

Enter your telephone number and the code received by text message.

Step 5: Acceptance of the Terms and Conditions of Use (TCUs)

  1. Accept the TCUs
  2. You will receive a welcome email confirming the creation of your personal customer account.

Step 6: Log in

You are now logged in and can browse freely.

Log in and activate your customer account using the activation link sent by SMEG (you have already created your Smeg Energy account)

How do I know if an account has been created?

A message will indicate whether an account has already been created with the email address provided.

Login steps:

Step 1: Receive the activation link

SMEG sends an activation link to the email address of the person designated as the company account administrator. This administrator will be responsible for managing employee access and roles within the customer area.

Or

The designated administrator sends an activation link to their employees.

  1. Account activation: click on the activation link received by email. Then select the "Activate my account" option to access the home screen entitled "Welcome to your professional space".
  2. Use of email address: the email address used to receive the activation link will become your login ID for all future logins and communications with SMEG.

Step 2. Entering your password

Enter your password. It must be at least 8 characters long and include 1 uppercase letter, 1 lowercase letter, 1 number and 1 symbol. It must not include any part of your username.

Step 3. Verification

Enter the 6-digit verification code you received in your email or by text message.

Step 4: Accept the Terms and Conditions of Use (TCUs)

  1. Accept the TCUs
  2. You will receive a welcome email confirming the creation of your professional customer account.

Step 5: Log in

You are now logged in and can browse freely.

What should you do if you forget your password?

Access to the professional customer area

I log in directly to the professional customer area:

Step 1. Login

  1. Go to the "Welcome to your professional customer area" login screen.
  2. Enter your login email address. This email address is associated with your account as your login ID and will be used for all correspondence with SMEG.
  3. Continue

Step 2. Forgot your password

  1. Go to the "Log in to my professional space" screen.
  2. Click on "Forgotten password".

Step 3. Verification

Enter the 6-digit verification code that I received by email or SMS.

Step 4. Reset your password

Create your new password: minimum 8 characters – 1 uppercase letter – 1 lowercase letter – 1 number – 1 symbol – must not include any part of your username.

Step 5. Confirming your new password

You will receive an email confirming your changed password.

Step 7. Log in

You can log in to your business customer area and browse freely and securely.

Logging in to your customer area (you have already created your Smeg Energy account)

Go to the login page for the professional customer area and log in directly:

Log in

Step 1. Logging in to the customer area

  1. Go to the "Welcome to your professional area" login screen.
  2. Enter your login email address (username).

Step 2. Enter your password

Enter your password. It must be at least 8 characters long and include 1 capital letter, 1 lowercase letter, 1 number and 1 symbol. It must not include any part of your username.

Step 3. Verification

Enter the 6-digit verification code that I received by email or SMS.

Step 4. Log in

You are now logged in to your professional customer area and can browse freely and securely.

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